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News ::
Amazon.com to Begin Outsourcing Customer Service Operations to India
07 Sep 2000
Move reflects company's new focus on reducing U.S. labor costs.
WashTech News

(Seattle) -- Amazon.com is looking abroad to find a panacea for its financial woes. In a new push to increase company profits, the Seattle-based e-commerce giant is beginning to outsource some of its customer service work overseas to Gurgaon, India, where labor costs are far less than those in the United States.

"I am pleased to announce that Amazon.com CS has entered a partnership with Daksh.com, a customer support company based out of [New] Delhi, India," said Bryce Hanson, a customer service supervisor, in a newsletter distributed to Amazon customer service representatives on July 24. "Daksh.com very much mirrors the kind of quality, passion and efficiency that we deliver every day to our customers which will allow this venture to be successful and flourish."

Read the full story on the WashTech Web site....
See also:
http://www.washtech.org/amazon/090700_india.php3
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